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Privacy Policy

Last updated: 02 Jul 2026

At CodeMall Team, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using CodeMall Team, you agree to the collection and use of information in accordance with this policy.
Information We Collect

We collect information you provide directly to us, such as when you create an account, make a transaction, or contact our support team. This includes:

  • Personal identification information (Name, email address, phone number, date of birth)
  • Financial information (Bank account details, UPI IDs, transaction history)
  • KYC documents (Aadhaar card, PAN card, passport)
  • Device and usage information (IP address, browser type, device ID)
  • Location data (with your permission)
How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To process transactions and send related information
  • To verify your identity and prevent fraud
  • To comply with legal obligations (RBI, NPCI guidelines)
  • To improve our platform and develop new features
  • To send promotional communications (with your consent)
Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Payment processors and banking partners for transaction processing
  • Regulatory authorities as required by law (RBI, Income Tax, etc.)
  • Service providers who assist in our operations (under strict confidentiality)
Data Security

We implement industry-standard security measures including SSL encryption, two-factor authentication, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt-out of marketing communications at any time. Contact us at Team@CodeMall.in to exercise these rights.

Terms of Service

Last updated: 02 Jul 2026

Please read these Terms of Service carefully before using CodeMall Team platform. By accessing or using our service, you agree to be bound by these terms.

These terms constitute a legally binding agreement between you and CodeMall Team.
Eligibility
  • You must be at least 18 years of age to use our services
  • You must be a citizen or resident of India
  • You must have a valid bank account and KYC documents
  • You must not be on any government sanctions list
Account Responsibilities
  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized use of your account
  • You agree to provide accurate and complete information
  • One person may not maintain more than one account
Prohibited Activities

You agree not to engage in any of the following activities:

  • Money laundering or financing of illegal activities
  • Unauthorized access to our systems or other accounts
  • Fraudulent transactions or chargebacks
  • Reverse engineering or copying our platform
  • Any activity that violates applicable laws or regulations
Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

Refund Policy

Last updated: 02 Jul 2026

At CodeMall Team, we strive to ensure every transaction is successful. This policy outlines the conditions under which refunds are processed.

Refund processing time: 3-7 business days after approval.
Refund Eligibility

Refunds are applicable in the following cases:

  • Transaction debited from your wallet/bank but service not delivered
  • Duplicate transactions due to technical error
  • Wrong recharge due to system error (not user error)
  • Failed transactions where amount was deducted
Non-Refundable Cases
  • Successful recharges or bill payments already processed
  • Transactions done with wrong mobile/DTH number entered by user
  • Service charges, convenience fees, and GST
  • Promotional cashback or bonus credits
How to Request a Refund
1
Contact Support Email us at Team@CodeMall.in or call +91 9835-471-478
2
Provide Details Share your transaction ID, date, amount, and issue description
3
Verification Our team will verify the transaction within 24-48 hours
4
Refund Processed Approved refunds are credited within 3-7 business days

Cancellation Policy

Last updated: 02 Jul 2026

This policy explains the cancellation terms for services offered by CodeMall Team.

Digital recharge and bill payment services cannot be cancelled once successfully processed.
Recharge & Bill Payments

Once a recharge or bill payment transaction is submitted and successfully processed, it cannot be cancelled. Please verify all details before confirming your transaction.

Wallet Transactions
  • Wallet top-up transactions can be cancelled before they are processed
  • Once wallet balance is used for a transaction, it cannot be reversed
  • Wallet balance expiry is governed by our terms of service
Account Cancellation

You may request account cancellation at any time by contacting our support team. Upon cancellation:

  • Remaining wallet balance will be refunded within 7-10 business days
  • All pending transactions will be completed or reversed
  • Your data will be retained for 90 days as per legal requirements
  • API access will be immediately terminated
API Subscription Cancellation

For API subscription plans, cancellations must be submitted at least 7 days before the next billing cycle. No refund will be provided for the current billing period.

Disclaimer

Last updated: 02 Jul 2026

The information provided by CodeMall Team on this platform is for general informational and transactional purposes only.

CodeMall Team is not a bank and does not accept deposits. We are a payment aggregator and technology service provider.
Limitation of Liability
  • We are not liable for losses due to network failures or bank server downtimes
  • We are not responsible for errors caused by incorrect information provided by users
  • Our maximum liability in any case shall not exceed the transaction amount
  • We are not liable for indirect, incidental, or consequential damages
Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

Changes to Policies

CodeMall Team reserves the right to modify any of these policies at any time. We will notify users of significant changes through email or platform notifications. Continued use of our services after changes constitutes acceptance of the updated policies.

Contact for Policy Queries
Phone +91 9835-471-478
Address Gaya, Bihar(INDIA) 823001